TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
What format Salesforce uses for its own online help seems irrelevant
since they don't provide customers with access to the tools they use
internally.
I believe their docs department has at least one engineer who just
deals with DITA.
On Wed, Mar 9, 2016 at 12:48 PM, Yves Barbion <yves -dot- barbion -at- gmail -dot- com> wrote:
> Hi Robyn
>
> Salesforce uses DITA for their documentation. Just google "salesforce" and
> "dita" for more info. FrameMaker supports DITA, and you get enhanced DITA
> support with Leximation's DITA-FMx plugin. oXygenXML supports DITA too and
> runs on Windows and Mac, so DITA seems like an obvious choice to me.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com