Re: Resistance to allowing anonymous web access to online help?

[Gene Kim-Eng <techwr -at- genek -dot- com>]

If you haven't already done so, first be sure you understand where the 
paranoia comes from, how high up the food chain it originates and 
whether anyone else has previously tried and failed to dislodge it.

If it comes from high up, don't expect Marketing, Sales or Customer 
Support to stick their necks out to change it, because they're probably 
already doing something to go around it, like creating "ghost" users and 
giving out their logins.

As Erika said, choose your battles wisely.

Gene Kim-Eng
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