RE: Help with RoboHelp 2015?

[Mike Donoghue <mikedonoghue -at- post-n-track -dot- com>]

Have you tried this in different browsers and reviewed settings about allowing popups?

-----Original Message-----
From: techwr-l-bounces+mikedonoghue=post-n-track -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+mikedonoghue=post-n-track -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Jack DeLand
Sent: Tuesday, July 26, 2016 9:51 AM
To: 'Keith Hood' <bus -dot- write -at- gmail -dot- com>; 'TechWR-L' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: RE: Help with RoboHelp 2015?

No ideas/help from Adobe Support? 

Jack DeLand
Adam Charles Consulting, LLC
734 972 3026
www.adamcharlesconsulting.com

On 7/24/16, 8:49 PM, "techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of Keith Hood" <techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of bus -dot- write -at- gmail -dot- com> wrote:

    ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
    
    
    I've been on the RoboHelp site and can't find anything about this:  I have
    a project that has 11 HTML files. In 10 of them, I have set up links that
    open a popup (size 500 x 300) to show related information. In one of those
    files, RoboHelp absolutely refuses to create a  working popup. I generate
    Webhelp and try the links in that file, and there is no reaction at all. I
    can create links that jump to the related information in the same window,
    or in a new window, but not in a popup. (End product has to be Webhelp.
    It's the only output I can get the software to generate that appears
    correctly on screen. I can generate PDFs, Responsive HTML5, Multiscreen
    HTML5, etc., but all of them come out malformed and missing elements.)
    
    I've tried redoing the links for the popup using the GUI. I've tried
    manually rewriting the popup code. I've tried importing working popup links
    from other files. No matter what I do, the links in this one file will not
    do a popup.
    
    Any ideas? I need to have this project finished by COB this Thursday.
    
         Keith Hood

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