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Subject:Re: Learning styles for technology audiences From:Joe Pairman <joepairman -at- gmail -dot- com> Date:Wed, 18 Jan 2017 21:32:11 +0000
Other respondents have noted some very good reasons for keeping textual
content and using video to supplement that. I would suggest focusing on
those practical and demonstrable reasons rather than using the idea of
learning styles, which has been pretty well debunked over the last few
years: https://en.wikipedia.org/wiki/Learning_styles#Criticism
It's certainly true that some people prefer video and others text (and some
of those who think they prefer video actually resort to text when they need
to find information quickly). If I were you, I just wouldn't get into a
discussion about "learning styles" as such, which is controversial at best.
HTH,
Joe
On Wed, Jan 18, 2017 at 7:38 PM, Sarah Lee Hauslinger <
slhauslinger -at- gmail -dot- com> wrote:
> At my current company, the product management team's vision for the next
> generation of their products is to eliminate end-user UI usage
> documentation entirely and provide contextual in-product help using video
> walkthrough tools such as walk.me.
>
> To make a case for using video as an additional learning resource instead
> of a replacement for context-sensitive UI Help, I'm looking for information
> on the percentages of technology users who are visual, textual, auditory,
> and kinesthetic learners.
>
> Case studies of companies who went to a pure-video documentation model and
> found that their support calls went up and user satisfaction went down
> would also be useful.
>
> Any suggestions?
>
> Sarah Lee Hauslinger
> 510-318-2735
> slhauslinger -at- gmail -dot- com
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