RE: Documentation behind a login

[Erika Yanovich <ERIKA_y -at- rad -dot- com>]

We even put some marketing documentation behind a login to generate leads. The technical docs are all behind a login, accessible only to customers. Our management thinks it's more important to make competitors' lives harder than to have Google-searchable docs on the site.

Erika

-----Original Message-----
From: techwr-l-bounces+erika_y=rad -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+erika_y=rad -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Helen Mullally
Sent: 20/01/2017 13:58
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Documentation behind a login

Hi all


I'm interested to know what people think about putting documentation behind a login screen, for example to offer extra documentation for paying customers.


I wonder what views you have about about giving all documentation freely available online. Do you see the restricted access to some documentation as a business opportunity or an annoyance/hinderance to the wider readership and prospects?


I don't know whether there is a yes or no answer to this but it is more about the principle.


Thanks in advance for your thoughts.


Helen


-----

Helen Mullally

Manager, User Assistance team

Skype: helen.mullally

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