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Our documentation (html and pdf files) are installed locally for our
enterprise software (used by banks and other financial institutions). We
are contemplating putting it more "online" but it will be behind a login
because it's proprietary information for our customers only. We don't
necessarily want people to google how our field masking works (for
example).
Our software is not available off the shelf. It is an integrated enterprise
solution.
The feedback you've received has been interesting though.
Suzette Leeming
Documentation Manager
On Fri, Jan 20, 2017 at 6:58 AM, Helen Mullally <helen -dot- mullally -at- alfresco -dot- com
> wrote:
> Hi all
>
>
> I'm interested to know what people think about putting documentation
> behind a login screen, for example to offer extra documentation for paying
> customers.
>
>
> I wonder what views you have about about giving all documentation freely
> available online. Do you see the restricted access to some documentation as
> a business opportunity or an annoyance/hinderance to the wider readership
> and prospects?
>
>
> I don't know whether there is a yes or no answer to this but it is more
> about the principle.
>
>
> Thanks in advance for your thoughts.
>
>
> Helen
>
>
> -----
>
> Helen Mullally
>
> Manager, User Assistance team
>
> Skype: helen.mullally
>
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