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That's the best way to find out what's working, and what's not.
But how do you set up a focus group if your customers are all over the place? Ask customers who would be interested in giving their feedback, then invite them to an on-line forum?
What about an on-line customer survey? Of course you need to construct the questions so that you get useful feedback, and you'd want to offer some incentive that will get people to actually do it (at our company, we gave a starbucks gift card to anybody who participated).
Although whether it's a focus group or survey, it might take some work to even come up with a list of contacts.
-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Gene Kim-Eng
Sent: Friday, July 28, 2017 4:45 PM
To: Jim <jameswitkin -at- gmail -dot- com>
Cc: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Re: Recommendations on Documentation Plan Templates?
The document plan "template" you want is in the heads of your customers - your end users, not just the people who sign the purchase orders. You need user focus groups.
Gene Kim-Eng
On Fri, Jul 28, 2017 at 12:14 PM, Jim <jameswitkin -at- gmail -dot- com> wrote:
>
> Anyone know where I can find a good template to work from? This would
> be a plan for our entire documentation set, not for a specific project
> like a new software release. Any ideas?
>
>
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