TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
On Mon, Jul 31, 2017 at 8:00 AM, yehoshua paul <ysp10182 -at- gmail -dot- com> wrote:
> I plan on writing a survey for our customers asking them if and how they
> use our online help system.
It may be worth creating an email address like writer@ or
documentation@ and inviting user feedback there. Not help@ since
people might think they can use that to get tech support. Not your own
address since you do not want it cluttered up & you might leave the
company or the function might be transferred to another writer.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
