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Subject:Re: Training design From:Raphael Workman <raphaelworkman -at- comcast -dot- net> To:sharipunyon -at- gmail -dot- com Date:Wed, 1 Aug 2018 20:26:24 -0600
I did that for 4 years at ADT Security. I was called a âTechnical Writerâ but was actually an IDD (Instructional Designer & Developer). I wrote user manuals for software training for call center agents and created interactive web based training (WBT) videos to go along with the manuals. Of course other stuff was involved, but thatâs the gist of it.
Let me know if you have questions because I have more info and can even help you find someone skilled in both jobs.
-Raphael
Sent from my iPhone
> On Aug 1, 2018, at 7:10 AM, sharipunyon -at- gmail -dot- com wrote:
>
> I know people who do both. Kind of a sub specialty. Thereâs a company called training pros, if you are looking for a lead for talent. I can also send you her name if you want.
>
>http://www.training-pros.com/
>
>> On Aug 1, 2018, at 9:01 AM, Nina Rogers <janina -dot- rogers -at- gmail -dot- com> wrote:
>>
>> Hello!
>>
>> Our company is looking for someone who can both do tech writing (software
>> documentation, Help Center management, forum management, etc.) and design
>> training courses. To me, this sounds like two jobs in one--a tech
>> writer/software documentation person and an instructional designer. So I'm
>> just throwing this question out there because I don't know the answer: Is
>> it pretty standard for tech writers to have training design experience (and
>> to have both job responsibilities in a single job), or is instructional
>> design typically considered a wholly separate specialty?
>>
>> I think the people writing the ad are thinking that tech writing would take
>> up about 60% of the job while training design would take up 25% and other
>> tasks would take up about 15%. I see training design as a much bigger
>> thing, since it includes determining the best training methods, developing
>> the materials (including video courses), developing assessment strategies,
>> etc. (I have teaching/education experience outside of my tech-writing life,
>> and I know from that experience that course design for multiple audiences
>> can be complicated.)
>>
>> Would love to hear from anyone who does both tech writing and training
>> course design for insight. Thanks!
>>
>> Nina
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