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I canât address your specific concern, though Iâm sure others on this list will just wanted to add that Ann Rockley of The Rockley group was always my go-to person for anything related to content management. She has written several books and articles on the subject.
Hope youâre having a great summer!
Marguerite
Sent from my iPhone
> On Aug 29, 2018, at 2:06 PM, Shari Punyon <sharipunyon -at- gmail -dot- com> wrote:
>
> Hi All,
>
> Thanks in advance for any replies. I searched back emails, and didn't find
> anything on this topic.
>
> I'm currently working for a "knowledge management" organization in the IT
> area. We currently keep the bulk of our "runbooks" and other tecnhical
> documentation in a Confluence Wiki. However, a new management edict means
> that we will be moving much of our technical documentation to a ServiceNow
> (Fusion?) portal. This will have the benefit of better integrating with the
> Configuration management database (CMDB), which holds application and
> infrastructure information, such as all the server details.
>
> It has the negative that it is a far less easy to use system, although
> we've discovered that if we turn on certain add-ons it will do most of what
> we do using Confluence and it's plug-ins.
>
> My questions are -
>
> - Has anyone used ServiceNow to hold documentation, other than a few
> help articles?
> - Can anyone point me to good training or documentation?
>
> Our bonus difficulty round is that we want to have our SMEs complete the
> information, and we need an approval workflow.
>
> Thanks in Advance,
>
> Shari
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