Re: Empiric studies on the impact of documentation

[Gene Kim-Eng <techwr -at- genek -dot- com>]

This sort of attitude on the part of PMs falls square within my 
definition of a "day-to-day challenge" that many documentation people 
have to deal with and need to hear what other professionals think and do 
about them. Part of that is understanding the role documentation plays 
in the development and support of product, what it can and cannot be 
expected to "fix" if the other parts of the process are neglected, and 
realizing that sometimes the "fix" to a potential "documentation 
problem" is going to be supporting someone else whose part of the 
process is being given short shrift. For example, a failure analysis, 
safety or test engineer.

If we ignore these larger issues of our profession and only have 
discussion threads about things like hands-on FrameMaker or Dreamweaver 
issues or how to structure OLH, we run the risk of this forum becoming 
nothing more than a FAQ for authoring tools.

Gene Kim-Eng


On 3/29/2019 4:16 PM, David Artman wrote: