Use cases and actors

[John Posada <jposada99 -at- gmail -dot- com>]

So...I floated the concept of use cases and actors to my boss.

I explained that these are useful when writing instructions targeted to a
specific person; a NOC person, a retail person, a system analyst, etc.

I could tell that there was a glimmer of interest, but not a complete
buy-in.

What I'm looking for is any web sites out there that I can point her to
that is strong on benefits. How-to can come later.

Anyone know of anything that I can pass on to her?

Thanks

-- 
John Posada
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