RE: Help Display Not Correct When Called from Application

[Lin Laurie <linlaurie1 -at- hotmail -dot- com>]

Hi Keith,

My gut is thinking to check the following:
1. Is the RH App published to a network drive? Published, not generated. You need to publish to the network drive. You can view the generated help locally while you're testing it initially but for it to work it has to get published.
2. Where is the application looking for the published version? That would be the next issue. It has to be directed to the opening topic for the published help. 
3. Then I'd start looking at operating systems and versioning, etc. (But I think it is 1 or 2 or both.)

Note: Generating is about RoboHelp converting the content of your source files to HTML code that can be interpreted by different browsers. Publishing is about taking those output folders and files and putting them onto a server. 

I would start looking in the forums for more info if you need publishing instructions. But you should be able to figure it out using RH online help or the forums. 

Good luck!


Lin Laurie
206.900.1861
www.linlaurie.com

-----Original Message-----
From: techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com <techwr-l-bounces+linlaurie1=hotmail -dot- com -at- lists -dot- techwr-l -dot- com> On Behalf Of Hansen, Keith (US - Illinois)
Sent: Tuesday, January 12, 2021 1:45 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Help Display Not Correct When Called from Application 

Hello,

I recently began using RoboHelp 2020. I've just generated a help system using it. When I open up the generated output from a network drive, everything looks exactly as I expect.

However, when the generated output is connected to an application and opened from that application, there are numerous problems. For example, the panels for Search and Contents do not display. Also, images randomly will not display in topics. Instead, the filename of the image is displayed.

Has anyone ever encountered problems like these? It doesn't seem like a RH problem really, as the output RH generates looks fine. It's like the application has a problem displaying that output. (BTW, the application was initially developed about 7 years ago. So we have an older application trying to display output generated by the latest RH.)

Thanks for any comments!

Keith

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