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Hello, my peers. Does anyone use any of the digital-adoption platforms (Whatfix, Pendo, Walkme, etc.) for their software applications? If so (and if you don't mind):
* What mix of features (e.g., articles, video, etc.) do you think your users find most useful? (That is, how are you creating/structuring your content for ease of use and expediency?)
* Have you integrated a full-help base (like from Flare/RoboHelp, etc.) into the platform—or have you strictly created digital-platform articles/knowledge bases/videos/etc. from your full-help base (and completely scrapped your full-help base)?
* From an analytical point of view, what features (ROI-wise) have been the most successful in helping you to attract/maintain users?
My company uses Whatfix, but we're interested in whatever positive results you see regarding any digital platform you're using.
Thanks much.
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