Quality Metrics

[Saul Carliner <CUISACX -at- GSUVM1 -dot- BITNET>]

 I was wondering what various organizations are doing to prove the
 quality of their information?  Are any of you using:

 o  Quality metrics?

    If yes, what are you measuring?  Has it proven to be helpful?

 o  Usability testing?

    If yes, do you provide measurements with the results?  What types of
    information are you reporting?

 o  Benchmarking?

    If so, who are you benchmarking yourself against?  What type of
    benchmark statistics are you taking?

 o  Baselining?

    If yes, what statistics are you taking?

 Please reply to me privately (cuisacx -at- gsuvm1 -dot- gsu -dot- edu).  I'll provide a
 summary of the responses.

 Thanks!

 "
 Saul Carliner, Ph.D Student            CUISACX -at- GSUVM1 -dot- GSU -dot- EDU
 Instructional Technology               404/892-3945 (w&h)
 Georgia State University