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Subject:Re: What is quality? From:Bill Downing <bdowning -at- CTHULHU -dot- CONTROL -dot- COM> Date:Thu, 6 Jan 1994 08:56:50 EST
> One way to determine who is producing "the best" documentation
> for your industry or market is to review trade publications
> such as trade magazines or the datapro technical reports who
> occasionally or periodically conduct surveys that include
> questions of user satisfaction with documentation. Then obtain
> copies of the documentation identified as "most satisfactory."
> Another way is to obtain a list of the documents evaluated any
> given year by the Society for Technical Communication (stc -at- tmn -dot- com).
> STC ranks submitted documents and publishes the results.
> Finally, you could conduct or higher an outside firm to conduct
> a survey of your customers and determine their satisfaction or
> dissatisfaction with your current documentation.
> Anyone have any other suggestions?
User group publications often have software reviews including short
comments about the quality of the documentation.
Bill Downing, President Email: bdowning -at- control -dot- com
DOWNING ASSOCIATES, INC.
8 Doyle Lane
Hopkinton, MA 01748 Voice: 508-435-4567
