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Subject:Who DOES get the documentation? From:Paul MacGyver Carman <paul -dot- carman -at- HARRIS -dot- COM> Date:Fri, 11 Nov 1994 09:15:52 -0500
Greetings all!
Here's a quick question for those of you who ship docs. to many
customers:
* How do you keep track of who gets the documentation?
For example, my group creates software for a network management
system. They ship the software and a set of docs to the customer
(generally only one or two sets of doc), the software is installed,
and the manuals disappear.
Give it a month, and people at the customer site move to other areas.
Or, give it a month, and the customer site moves somewhere new.
After the doc. leaves my hands, I really have no way to track where
it goes. Comment cards are rarely returned.
So, how do YOU keep track of things?
Your suggestions are greatly appreciated.
Thank you!
*** TECHWR-L readers, please respond to: paul -dot- carman -at- harris -dot- com
--Paul
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* Paul MacGyver Carman * *
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