TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: complaining directly to Frame From:Faith Weber <weber -at- EASI -dot- COM> Date:Fri, 20 Jan 1995 10:37:43 -0800
Rick Lippincott wrote:
>I've kept just about all of the FrameMaker comments that we've generated
>since the beginning of this thread. I could forward them to Frame's tech
>support, if y'all (ooops, wrong thread) give me your permission.
If folks do give their permission, I think Frame would appreciate it.
If our users felt that way about *our* software company, you'd better
believe we would want to know about their complaints so we could address
them. There's not much that can damage a software company more than having
users complain about the product or company to potential customers!
Faith Weber
EA Systems Inc.
weber -at- easi -dot- com
