TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re[2]: Is the Customer Always Right? From:"Arlen P. Walker" <Arlen -dot- P -dot- Walker -at- JCI -dot- COM> Date:Mon, 30 Jan 1995 13:11:00 -0500
Sometimes we are called upon to educate our clients. However, I have
seldom found clients to be resistant to good suggestions when backed up
with reasonable explanations.
Very good. The customer is *not* always right, but the customer *is* always the
customer. If you have a better way, give one attempt at convincing them. If they
won't listen, for whatever reason, swallow it and do it their way. Remember that
any "better way" you have has to be better for their business, not your
sensibilities. Be rational, be civil and courteous, and *don't* call your way a
"better way" no matter how much you believe it. It's "another way."
Have fun,
Arlen
Chief Managing Director In Charge, Department of Redundancy Department
DNRC 24
Arlen -dot- P -dot- Walker -at- JCI -dot- Com
----------------------------------------------
In God we trust; all others must provide data.
----------------------------------------------
