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> I've heard a completely different meaning. In a meeting here, it was used
> to distinguish applications we buy and supply to our users (MS Mail, MS
> Word, etc.) from the applications we develop for our users. In fact, we
> considered using "Shrink-wrapped" (okay, the folks in the meeting considered
> it, *I* didn't :-)) as the identifier in the Incident database for calls our
> Support folks get regarding software we haven't developed.
