TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Customized documentation using Word, Windows HELP?
Subject:Customized documentation using Word, Windows HELP? From:Steven Jong <JONG -at- CREDTECH -dot- COM> Date:Fri, 5 May 1995 15:18:05 -0400
My company sells customized software programs to the cellular phone industry.
In our case "customization" means that each different client sees different
data-entry fields, different required fields, different field labels, or
perhaps different functions. Though the bulk of the screens are the same,
there are differences throughout.
We are reaching the point where we wish to be systematic about providing
customized documentation as well. The documents are typically very short
(10-30 pages), and written in Micosoft Word or Microsoft PowerPoint; we also
have some Windows HELP files.
Today I chaired a meeting to discuss how we should do customization, and
the question came up: "What are other companies doing?" So I thought I'd
ask 8^)