[no subject]

[Marc Santacroce <santa -at- TFS -dot- COM>]

At 10:07 AM 5/19/95, Ronni Perry wrote:
>  As a new list subscriber, I'm hoping to get two questions answered for
>  the price of one.

>  First, does anyone know where or how I can find out about online
>  technical writing training?  I'm interested in installing computer-based
>  training in my company because I'm the only technical writer in a
>  building of hundreds of engineers who write documents for a living.
>  Would be interested in CD-ROM, shareware/freeware, or companies that
>  develop customized training for online delivery.

>  Second, how can we distinguish between customers and users?  A new TQM
>  group here is trying to determine exactly who our documents are written
>  for, and the definitions are important.  Are we just playing with words
>  or do you see a real difference?

>  If you like, you can respond to my email address:

>  Ronni -dot- Perry -at- DL-Notes -dot- SMTRW -dot- LANGATE -dot- sprint -dot- com

>  Many thanks,

>  Ronni Perry
>  TRW Environmental Safety Systems Inc.
=========
IMHO, a customer pays for your product or service; a user uses your product
or service. One is the money person, the other is the grunt.

=======================

M_a_r_c_ A. _S_a_n_t_a_c_r_o_c_e_________________________
Technical Writer/Trainer        TRW Financial Systems, Inc.
300 Lakeside Dr.                Oakland, CA 94612-3540
(510) 645-3469 (W)                  (510) 944-9814 (H)
santa -at- tfs -dot- com (W)                   santacroce -at- aol -dot- com (H)

"An idiot with a computer is a better, faster idiot!"