ONLINE DOC BUT NO PAPER

[Phil Hellerman <philh -at- CENTRAL -dot- SHARED -dot- COM>]

Does anyone know of any definiative study that provides conclusions for the
need of both on-line and paper documentation? I have a programmer here who
says he does not want any paper manuals just on-line help.

Yes, yes, the developer can print a particular topic if desired. But I am
talking about an honest to goodness paper document. I know that different types
of learners exist in the world and am interested in knowing if others like
yourselves have come upon any research that indicates a residual need for a
book. (Yes I know the obvious reasons like you can't read the on-line in the
bathroom or on the plane (maybe with a laptop), but going to totally on-line
without a book to back it up.

The developer sees a book as a duplication of work. While my experience with
both types says a duplication of effort exists, I would think our users would
dictate the needs rather than a developer (read manager) who doesn't like to
read books and relies upon the on-line exclusively.

In case you are interested, the development environment will be MS/Windows and
use RoboHelp as the vehicle for creating the on-line help.

You comments are appreciated.

regards


philh -at- shared -dot- com
philip j hellerman