TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Authoring Online Help Desk Help From:"Anderson,Mark" <andersonmc -at- AGEDWARDS -dot- COM> Date:Sun, 24 Sep 1995 17:58:39 -0500
Hey Folks-
I'm new to the list, so this is my first dive into the "techwhirler mosh
pit." I've enjoyed lurking this past week, but now it's time to pick your
brains :-).
I recently attended Dr. Conrad Gottfredson's Constructing Online Help
seminar in Dallas (an extreme "thumbs up" by the way). Dr. G mentioned in
passing something called the "Help Desk Institute." We're about to begin
authoring our first online help desk user support manual, so this sounds
like something worth checking out.
If anyone has any info on the Help Desk Institute or anything else help
desk-related that might point us in the right direction, I'd greatly
appreciate it.
MCA
Working on Sunday in St. Louis and entirely too wiped out to create as
crafty a sig as R. Dimock!!
