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As a technical writer I am very aware that if I offend my audience then
they are likely to switch off and not read my procedures carefully.
Because of this we never use either she or he in a procedure. We use
either the imperative, you or they etc. I don't believe this looks
strange. If we are using examples we tend to alternate male and female
names and thus pronouns.
We find this is a good way not to offend anyone and still get the message
across
Colleen Dancer
dancer -dot- colleen -at- a2 -dot- abc -dot- net -dot- au
