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Subject:Inteviewing Skills (was Re: Help w/TW skills From:Marcia Coulter <notjust -at- IX -dot- NETCOM -dot- COM> Date:Fri, 2 Feb 1996 12:29:18 -0800
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
LynnDianne Beene <lbeene -at- UNM -dot- EDU> wrote:
Interviewing skills keep showing up as primary. Other than
trial and error (which is the way I learned to talk to
scientists, businesspeople, etc.),
how does one go about honing this skill?
Interviewing skills are *critical*. So much so, that six years ago I
took 24 days of intensive communications training. The most helpful
pieces were:
* The Meta Model
* Rapport Skills
You can read about these (and other topics) in a book called
Influencing with Integrity by Genie Z. Laborde. In addition, I offer a
training course where you can learn how to:
* Use 5 specific criteria to help you and your client define goals
more clearly.
* Create instant rapport -- the mainstay of two-way communication
* Recognize cues that signal the need for more specific information
* Ask questions that get the specific type of information you need
* Learn the question order that helps you get accurate information
fastest
* Determine your clients' conditions for accepting your work or
product -- *before* delivery
Marcia Coulter
notjust -at- ix -dot- netcom -dot- com
