Re: pride of ownership

["Colleen Dancer (02) 333-1862" <DANCER -dot- COLLEEN -at- A2 -dot- ABC -dot- NET -dot- AU>]

Guy McDonald "So I take it you normally do not:

- work closely and directly with management
- fit technical documentation & training into a palatial package

so that the entire company (client) will benefit?"

Um sort of, we often closely work with management.  I suppose what I am
trying to say is that pride of work is bigger than just the computer
system.  And we never have a palatial packages because the budget is
tiny.  We are a user pays environment and the clients usually regard
money not spent on stuff going directly to air as distinctly suspect.  We
do fit training and doco together, but the clients usually do the
training, we just train the client trainers.  They may not have been
trained as trainers.  No it aint ideal, but we can't control it.

I find that doing the doco and training can often improve morale,
especially if you make it your responsibility to ensure good
dissemination of information to the ranks during the project but if there
are fundamental management issues, you are still going to have a lot of
problems.  So while I think doco and training make a big difference to
morale and pride of work, they are only some of the contributing factors.
Others can be management style, pay, conditions, lack of career
progression, lack of responsibility, not enough time to do a decent job.
Actually I find the last point to be the most critical in demoralising a
worker and for them losing pride in their work, that and lack of
recognition for their efforts.

Hope this made it clearer

Colleen Dancer
dancer -dot- colleen -at- a2 -dot- abc -dot- net -dot- au

The opinions expressed are mine and mine alone.