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Have you considered having an email address customers can send comments
to? Or possibly an e-mail survey? Or a bulletin board where they could
vent to their heart's content.
Like Gwen said, the biggest problem
w/ surveys is that the only people who answer them usually have their own
agenda. Or they want a chance to vent w/o ever offering a constructive
suggestion.
Nancy Lynn Hayes (nancyh -at- pmafire -dot- inel -dot- gov) Carpe Diem
Seize the Day!
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