SIGDOC 96 Preliminary Program

[brad_m -at- UNITY -dot- NCSU -dot- EDU]

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Preliminary Program for
 THE INTERNATIONAL ACM SIGDOC 96 CONFERENCE


 MARSHALLING NEW TECHNOLOGICAL FORCES:
 BUILDING A CORPORATE, ACADEMIC, AND
 USER-ORIENTED TRIANGLE

 October 20-23, 1996
 Sheraton-Imperial Convention Center
 P.O. Box 13099
 Research Triangle Park, NC 27709

 Reservations:  1.919.941.5050
 Fax:           1.919.941.2958
 E-mail:        sigdoc96 -at- ncsu -dot- edu
 URL:           http://www.acm.org/sigdoc


The Association for Computing Machinery's (ACM) SIGDOC 96 is the
international conference for computer documentation researchers and
practitioners devoted to creating high quality electronic, paper, video,
and interactive materials to serve the needs of professionals and the
general public. This year's ACM SIGDOC 96 focuses on how new technologies
(such as SGML, HTML, VRML, object-oriented software, and multimedia
systems) challenge the way designers of computer documentation produce
usable texts and systems. These new technologies cause us to
re-conceptualize our roles, our training, and our understanding of how
diverse audiences interact with information.

The cities of Raleigh, Durham, and Chapel Hill define the boundaries of
North Carolina's internationally renowned Research Triangle Park. This
area houses one of the largest corporate and research complexes in the
world, as well as three of North America's top academic institutions:
North Carolina State University (Raleigh), Duke University (Durham), and
the University of North Carolina at Chapel Hill (Chapel Hill). Research
Triangle Park contains hundreds of corporate and research centers. The
blend of high tech and research institutions in this region foster a
triangle of interaction among corporate, academic, and user interests.

This year's presentations, demonstrations, and tutorials address the
following areas:

*       How existing research on hardcopy delivery can inform our work
        with new technologies.

*       How new technologies are changing our methods of delivery and how
        they are affecting our users.

*       How once disparate fields such as technical communication,
        instructional design, computer science, ergonomics, information
        science, and graphic design are now required training for
        producers of online information.

*       How corporations, the academy, and user communities can form
        stronger partnerships.


SIGDOC Officers
 Nina Wishbow, Nortel, Chair
 Stephanie Rosenbaum, Tec-Ed, Vice Chair
 Barbara Mirel, DePaul University, Secretary
 Kathy Haramundanis, Digital Equipment Corporation, Treasurer
 Susan Jones, MIT, Information Officer


SIGDOC 96 Conference Committee
 Brad Mehlenbacher, North Carolina State University, Co-Chair
 Nina Wishbow, Nortel, Co-Chair
 Katie Vesilind, Haht Software, Local Arrangements
 Michael Carver, ABB, Registration
 Linda Enders, Nortel, Proceedings
 Rebeccah Neff, SAS Institute, Printing Production
 Karl Smart, Brigham Young University, Tutorials
 Cindy Haga, College Foundation, Special Events
 Barbara Mirel, DePaul University, Graduate Student Symposium
 Lydia Tolar, Lydia Tolar & Associates, Publicity


SIGDOC 96 Program Committee
 Brad Mehlenbacher, North Carolina State University, Chair
 Ed Costello, IBM, Corporate
 Amy Glass, SAS Institute
 Jim Palmer, Apple Computer
 Caroline Pope, Nortel
 Stuart Selber, Texas Tech University
 John Unsworth, University of Virginia


Sponsors
 SAS Institute, Major Contributor
 Society for Technical Communication, Contributor
 Kelton Group, Contributor


Travelling to the Conference: Special Airfares
 Air travel to Research Triangle Park lands in the Raleigh-Durham (RDU)
 Airport. Midway Airlines and American Airlines are the official airlines
 for SIGDOC 96. Midway offers non-stop flights from all its ports, honors
 American Airline Advantage Miles. It is offering a 5% discount on K-fare
 seats and a 10% discount on Y-fare seats. To contact Midway, call
 1-800-44-MIDWAY, citing reference / # S03C6RH; for American Airlines, call
 1-800-433-1790, citing reference / # S3706AC.

Getting to The Sheraton-Imperial Hotel from the Airport
 The Sheraton-Imperial Hotel and Conference Center is ten minutes from the
 RDU airport. The hotel offers a free 24-hour shuttle service to and from
 the airport. The courtesy phone is located at the baggage claim and marked
 with the Sheraton-Imperial logo.

Car Rental
 Thrifty Car Rental is the conference rental agency, offering $29.96 per
 day for a compact and $32.96 per day for a midsize car. For a discount,
 call Thrifty one month before the conference at 1-800-FOR-CARS. Tell them
 you are with the SIGDOC 96 conference. You must book your car two weeks in
 advance to get the discounted conference rate!

Conference Hotel
 SIGDOC 96 is being held at the Sheraton-Imperial Convention Center. Call
 1-919-941-5050 or fax 1-919-941-2958 to make your reservation. Remember to
 tell them that you are attending the SIGDOC 96 conference. Hotel rates are
 $95.00 for single or double occupancy, $138.00 for concierge club single,
 and $148.00 for concierge club double. Note: to receive the SIGDOC 96 room
 rates, you must make your hotel reservations by September 19th.

Research Triangle Park Tours
 To be announced.

Technical Communication Week
 The Governor has declared October 13th till October 19th, 1996, as
 Technical Communication Week in North Carolina. Planning is underway so
 there should be numerous interesting events related to our profession
 taking place the week before SIGDOC 96.


CONFERENCE PROGRAM

Sunday, October 20, 1996

TUTORIALS

Tutorial 1
 Applying Research to Practice in Technical Communication: Using theory and
 research from several disciplines to make documents and interfaces work
 for users.

Time
 9:00 am - 5:00 pm

Instructor
 Dr. Janice (Ginny) Redish, President, Redish & Associates

Content
 What have researchers in cognitive psychology, human factors, linguistics,
 rhetoric, and design have learned that we can apply in our work?

Objectives
 This is a very practical workshop. The main objective is to help
 participants think about the implications of theory and research from
 several related disciplines and apply the research to their own work. A
 second objective is to raise issues that are currently being discussed and
 studied so that practitioners are aware of the issues and can contribute
 to the discussions.

 We'll look at the "macro" level of how people try to achieve goals and how
 we should plan entire documents or help systems. We'll look at the "micro"
 level of how people do specific tasks and how we should write specific
 sentences or design specific tables.

 We'll explore questions like these (and many others):

 *       How do people interact with products?
 *       How do people read and use text?
 *       What's different about how people work online?
 *       Why do so few people read manuals?
 *       How can we organize manuals to match the way people use them?
 *       Why do people buy third-party books when they get manuals
 *       and online help with their products?
 *       What's so important about task-oriented headings?
 *       What do we mean by "task-oriented" anyway?
 *       What about overviews?
 *       What makes a good icon? Why do some work and others not work?
 *       What does human factors tell us about page design and screen design?

Who Should Attend
 This tutorial will benefit anyone who is interested in some of the theory
 and research that underlies what they do or might want to do as technical
 communication practitioners or managers.

 Some of the day may help you understand the research behind the good
 practice you already do. Other parts of the day may lead you to want to
 change what you are doing.

Format
 Like all of Ginny's workshops, this one will be highly interactive. The
 day will include short presentations with "before" and "after" examples,
 brainstorming and discussion, analysis of a videotaped example of a user
 trying to do a task, and creative individual and small-group hands-on
 exercises. The materials will include a bibliography.


Tutorial 2
 Developing and Publishing High-Quality Electronic Documents for CD-ROM

Time
 9:00 am - 5:00 pm

Instructor
 Dr. Steve Cunningham, Computer Science Department, California State
 University Stanislaus

Content
 This tutorial will describe how to produce content in Adobe's Acrobat
 system, a very capable electronic document system whose publications work
 well on either CD-ROM or the World Wide Web. It will describe a number of
 details, such as

 *      How the various parts of the Acrobat system function,
 *      Creating source materials for electronic publications,
 *      Problems with some kinds of sources,
 *      Issues in design for the screen and comparisons of Acrobat's
        design
 *      Capabilities with HTML capabilities,
 *      Compatibility problems for documents that are to be presented
 *      On-screen but are also to be printed,
 *      Adding electronic functionality to documents,
 *      Assembling documents from individual parts, and
 *      Integrating media resources into documents (movies, Web links)

 The tutorial will go on to describe how to publish electronic documents,
 such as those created with Acrobat, on CD-ROM. It will describe how to
 master a disc, including how to create a CD-R disc, and what is needed to
 have that disc replicated in quantity by a CD-ROM manufacturer. It will
 also show how actual disc manufacturing processes work so attendees can be
 informed about disc production.

Objectives
 Tutorial attendees will be able to use Adobe Acrobat to create
 high-quality documents that include significant electronic functionality
 and media content. They will then be able to create a master CD-ROM
 containing these documents and be prepared to have that disc manufactured
 by a commercial CD-ROM manufacturer.

Who Should Attend
 People who want to present high-quality material to readers through
 electronic means.

Format
 Lecture with demonstrations.


Tutorial 3
 Doc Team 2000

Time
 9:00 am - 12:30 pm

Instructors
 Matthew Whiting and David Payne, Senior Partners, The Payne Whiting Group

Content
 In an environment of changing technology, lower software margins, and
 reduced headcount, how can documentation departments adapt in order to
 continue meeting customer needs?

Objectives
 This workshop provides blueprints for building software documentation
 departments for the turn of the century and beyond.  Participants learn
 how to select the delivery technologies that will allow them to create
 integrated documentation sets, and how to keep abreast of new delivery
 technologies as they develop.

 Participants learn how to increase department versatility and
 productivity, and how to create the skill sets necessary for technologies
 such as HTML, SGML, online help systems, and electronic publishing.

Who Should Attend
 Executives, managers, and technical communicators responsible for
 technical documentation.

Format
 Lecture with demonstrations.


Tutorial 4
 Online Support Systems: Tutorials, Documentation, and Help

Time
 2:00 pm - 5:30 pm

Instructors
 Dr. Stuart Selber, Texas Tech University, and Dr. Johndan Johnson-Eilola,
 Purdue University

Content
 Online support systems help computer users achieve goals and accomplish
 tasks within the contexts of their primary work. Although this definition
 is extremely broad and includes a wide range of digital forms--from
 low-end interface elements to high-end hypermedia applications, in this
 tutorial we generally focus on planning, designing, and testing mid-range
 systems: tutorials, documentation, and help, regardless of their virtual
 instantiation.

 Determining what types of online support to provide users is a deceivingly
 complicated task: they often work with computer technologies in a variety
 of contexts and with numerous purposes and goals, and single users
 frequently bridge more than one context, purpose, and goal over time.

 Consider a technical communication group that purchased a desktop
 publishing program to help them write, design, and publish documentation.
 Not surprisingly, they might find useful support in a wide variety of
 forms. An introductory, online tutorial might guide them through basic
 program functions such as creating files, making templates, and importing
 graphics. This same tutorial, which might also include an accompanying
 workbook, could encourage them to examine case examples to learn how
 discrete portions of the program work together.

 While using the desktop publishing program itself, the group might employ
 context-sensitive help to see brief descriptions of available tools. Under
 certain conditions, they might rely on more extended online documentation
 for feature or process overviews. Still, in other cases, they might link
 from the online documentation to brief tutorials that model particularly
 complicated procedures.

 This scenario illustrates the connections among and differences between
 the three types of online support we discuss in this workshop. Tutorials
 include the broadest possible topics, with users learning about features
 and tasks by engaging some combination of explanation, example, and
 hands-on experimentation. Online documentation has a narrower pedagogical
 scope, with users normally consulting reference information for overviews
 or assistance with task-oriented procedures. Online help usually has the
 narrowest focus, with users needing to solve particularly pressing
 problems as quickly as possible and with a minimum of interruption.

Objectives
 Attendees will leave with a sound understanding of the multiple issues
 involved in the design of online support materials. In making decisions
 about whether to design online help, tutorials, or documentation,
 attendees will be able to weigh the various strengths and weaknesses of
 each online genre.

Who Should Attend
 Technical communicators new to the design and development of online
 materials that support, instruct, and guide users as they interact with
 computer technologies.

Format
 Lecture with demonstrations.


6:00 pm - 9:00 pm

 *      Multimedia and Publisher Exhibit, featuring

        - Concept 1 Communications, Markham, Ontario, Canada (a multimedia
          software company that recently released Tapestry, a Web authoring
          tool for the Macintosh).
        - Ventana Communications Group, NC, USA (a leading publisher of
          computer books like "Looking Good in Print," CD-ROMs, and advanced
          software applications).
        - Harcourt Brace, Fort Worth, TX (publisher of Paul V. Anderson's
          very successful textbook, "Technical Writing: A Reader-Centered
          Approach," 3rd Edition).

 *      SIGDOC 96 Reception, Sheraton-Imperial Convention Center

 *      Keynote Speaker: Dr. John Unsworth, Director, the Institute for
        Advanced Technology in the Humanities (IATH), University of
        Virginia, VA, USA

        Dr. Unsworth created the University of Virginia's Institute for
        Advanced Technology in the Humanities and is also the creator of
        Oxford University Press's highly successful electronic journal,
        "Postmodern Culture." He is a cultural expert on new media and
        their uses in the humanities and in business. His research and
        teaching aims to bridge the gap between theory and practice,
        and he has been very successful at attracting funding from
        corporations such as AT&T, Sprint-Centel, Sun Microsystems, and
        IBM.


Monday, October 21, 1996

7:00 am - 8:30 am


EARLY-BIRD COFFEE, MUFFINS, AND FRESH FRUIT

 *      Sponsored by the Kelton Group


8:00 am - 9:00 am


Contractor Information/Management Exhibit


9:00 am - 10:30 am


Session 1: Student-Based Student Learning

 Working with Academe.
 Stephanie Copp, Department of English, University of Waterloo, Canada

 Multiple Media Publishing in SGML.
 Paul Prescod, Department of English, University of Waterloo, Canada

 Navigational Issues in Non-Linear Online Education.
 Beth Woof, Department of English, University of Waterloo, Canada


Session 2: Accessing and Customizing Our Tools

 Engineering Accessibility: Using Database Technology on the WWW to
 Provide Complete, High-Volume Reference Information Without Overwhelming
 Your Readers.
 Michael Priestley, Luc Chamberland, Julian Jones, Information Development,
 IBM Canada, Toronto, Canada

 Customizing Tools to Manage Complex Online Help Development.
 R. Darren Carlton, Atria Software, MA, USA, and Margaret E. Harmsen,
 Automatic Data Processing, Roseland, NJ, USA


11:00 am -12:30 pm


Session 3: Writing for Virtual Audiences

 PerpetuWAVE: Seamlessly Integrating Print, CD-ROM, and Web Content.
 Dykki Settle, Ventana Communications Group, NC, USA

 Communication in the Virtual Classroom.
 Paul Beam and Peter Goldsworthy, Department of English, University of
 Waterloo, Canada

 Documenting Virtual Communities.
 Scott R. Tilley and Dennis B. Smith, Software Engineering Institute,
 Carnegie Mellon University, Pittsburgh, PA, USA


Session 4: Managing Projects and Processes

 Like Topsy, It Just Grew: Students and Staff Make a Collaborative
 Documentation Project Work.
 Mick McKellar, Documentation Coordinator, Graduate Student Internship
 Program, Ginger K. Dwyer, Gaylin J. Walli, and Patricia L. Calomeni,
 Information Technology, Michigan Tech University, Houghton, MI, USA

 Decision Making: A Missing Facet of Effective Documentation.
 Michael J.  Albers, Department of English, Texas Tech University, Lubbock,
 TX, USA

 Process Constraints in the Management of Technical Documentation.
 Bill Albing, Carolina Chapter President, Society for Technical
 Communication, Research Triangle Park, NC, USA


12:30 pm - 1:45 pm


LUNCHEON

 *      Sponsored by the Society for Technical Communication

 *      Poster Session at Entrance
        Using Object Relational Data Model to Manage SGML Document
        Information.
        Lin-Ju Yeh and Hsiu-Hsen Yao, Department of Computer
        Engineering and Science, Taiwan Institute of Technology,
        Sheng, Taiwan

 *      Brief Presentations and Awards:
        Graduate Student Symposium Winners

        SIGDOC 96 is the first ACM SIGDOC conference to acknowledge
        the work of graduate students in the field of documentation
        research. The winner of the first SIGDOC Graduate Student
        Symposium Award will be announced at this session.


2:00 pm - 3:30 pm


Session 5: Structuring Documentation

 A Real-World Conversion to SGML.
 Dee Stribling, Tim Hunter, Len Olszewski, Curtis Yeo, Len Olszewski, Paul
 Wilson, Amy Ball, Anne Corrigan, Randy Mullis, and Lloyd Allen,
 Publications Division, SAS Institute, Cary, NC, USA


Session 6: Building Documentation Architectures

 OpenDoc--Building Help for a Component-Oriented Architecture.
 Melissa Sleeter, Instructional Products, Apple Computer, Cupertino, CA,
 USA


4:00 pm - 5:30 pm


Session 7: Evaluating Our Tools

 The Word-Processor has (Almost) no Clothes.
 Liam Relihan and Michael G. Hinchey, Real-Time Computing Lab, Department
 of Computer Science and Information Systems, New Jersey Institute of
 Technology, Newark, NJ, USA

 A Formative Evaluation of a Hypertext Model for an Electronic Performance
 Support System.
 Gloria A. Reece, Instructional Design and Technology, University of
 Memphis, Memphis, TN, USA


Session 8: Reusing Documentation, One More Time

 21st Century WORM: Write Once Reuse Many Ways.
 Mary Cantando, President, PDR Information Services, and Dick Mallard,
 President, PrismaTeck, Research Triangle Park, NC, USA

 Developing Usable Online Information for a Web Authoring Tool.
 Mark Chignell, President, Concept 1 Communications, Markham, Ontario,
 Canada, and Benjamin Keevil, Manager, Keevil & Associates, Toronto,
 Ontario, Canada.


6:00 PM - 9:00 PM

 *      Banquet at the North Carolina Museum of History, Raleigh, NC

 *      After-Dinner Speaker and Rigo Award Winner: Dr. Ben Shneiderman,
        University of Maryland, MD, USA

        Dr. Shneiderman is widely known for his work on user interface
        design and direct manipulation interfaces.  His innovative designs,
        effective implementations, and empirical approach to evaluation are
        published in over 180 technical papers.  His 1980 book on Software
        Psychology helped draw attention to the psychological questions of
        software engineering and his 1986 book, "Designing the User
        Interface," (now in its 2nd edition, 1992, and in press for its
        3rd edition, 1997) is very popular for university courses and with
        professionals. Dr. Shneiderman is an outstanding recipient of the
        1996 SIGDOC Joseph Rigo Award for the contributions of an individual
        in the area of information and online design.

 *      Tour of Historic Raleigh's City Market, including Greenshields Pub &
        Brewery and Barista Java coffee house


Tuesday, October 22, 1996

8:00 am - 9:00 am

Contractor Information/Management Exhibit


9:00 am - 10:30 am


Session 9: Moving Print Online

 Shared Techniques Between Print and Online Documentation.
 Shish Aikat, Warner Brothers, Burbank, CA, USA

 The Taming of the Text: How "the Book" is Being Reconstructed in the
 Hypertext Environment.
 Kathleen McNiff, Computer Power Group, Victoria, Australia

 From Hardcopy to Online: Changes to the Editor's Role and Process.
 Karen Collier, Tandem Computers, Austin, TX, USA


Session 10: Communicating Visually

 Examining the Role of Visual Discourse Analysis in Multimedia
 Instructional Design.
 Brian Pedell, Michigan Tech University, Houghton, MI, USA

 A Seven-Dimensional Approach to Graphics.
 Danny Dowhal, The Learning Edge Corporation, Toronto, Canada


11:00 am - 12:30 pm


Session 11: Anticipating Online Audiences

 Manufacturing Documents in a Virtual Warehouse.
 Christina L. Klein and Peter Sturgeon, Nortel, Ottawa, Canada

 Mining for Gems in an Information Overload.
 Darice Lang and Monica Luketich, Texas Instruments, Allen, TX, USA

 Concept Mapping: A Job-Performance Aid for Hypertext Developers.
 Candace Soderson, Naomi A. Kleid, and Thomas L. Crandell, IBM-RTP,
 Research Triangle Park, NC, USA


Session 12: Managing Change, Introducing Innovation

 The VeriBest Project--HTML and the New Engineering/Documentation
 Environment.
 Angelique Herran, VeriBest, Boulder, CO, USA

 Providing Education Electronically to Non-Institutional Sites: New
 Delivery to a New Audience.
 Nancy C. McAllister, Humanities Extension/Publications Program, and David
 F. McAllister, Computer Science Department, North Carolina State
 University, Raleigh, NC, USA

 An Electronic Publishing Spectrum: A Framework for Writing Text Modules.
 Nancy S. Kneece, The Analytic Sciences Corporation, Reston, VA, USA


12:30 pm - 1:45 pm


LUNCHEON

 *      Poster Session at Entrance
        Portable Document and Multi-Lingual Enabler for Asia Community.
        George Tai and J. D. Wang, DynaLab, Taipei, Taiwan

 *      After-Lunch Speaker and Diana Award Winner: Seybold

        Seybold is a noted leader in disseminating information about new
        electronic systems for creating and deploying information. For
        many years, the electronic publishing industry has regarded
        Seybold as their primary source of industry intelligence, relying
        on Seybold's newsletter and annual conference for both publicizing
        their innovations and for learning about new systems others have
        been developing. SIGDOC recognizes Seybold by presenting them with
        the 1996 SIGDOC Diana Patterson Award for a corporation that has
        made a significant contribution to the field of information and
        online design.


2:00 pm - 3:30 pm


Session 13: Reusing Documentation, One More Time (II)

 Developing Single-Source Documentation for Multiple Formats.
 John Horner, Pat Moell, Cindy Roposh, Hanna Schoenrock, Helen Weeks, and
 Susan Willard, Publications Division, SAS Institute, Cary, NC, USA

 Information Access: Single Source, Multiple Use.
 Dana Gillihan and Thyra Rauch, IBM-RTP, Research Triangle Park, NC, USA


Session 14: Controlling Information Online

 SSQL: A Semi-Structured Query Language for SGML Document Retrievals.
 Lin-Ju Yeh and Hsiu-Hsen Yao, Department of Computer Engineering and
 Science, Taiwan Institute of Technology, Sheng, Taiwan

 Object-Oriented, Single-Source, On-line Documents that Update Themselves.
 Susan Korgen, Boston Technology, Wakefield, MA, USA

 Out of the Woods and Into a New Playing Field: Evolving Paradigms for
 Help Systems.
 Kathryn Turk and Michelle Corbin Nichols, IBM-RTP, Research Triangle Park,
 NC, USA


4:00 pm - 5:30 pm


Session 15: Designing New Information Theories

 Academia, Privacy and Modern Information Technology: Partnering With
 Industry in the Modern Economy.
 Bryan P. Bergeron, MD, Massachusetts General Hospital, Boston, MA, USA

 Producing a Graduate of Advanced Studies in the Area of Online Information
 Design.
 Naomi F.  Glasscock, Department of Industrial Engineering, North Carolina
 State University, Raleigh, NC, USA

 Readers' Expectations and Writers' Goals in the Late Age of Print.
 Charles Hill, Department of English, University of Wisconsin Oshkosh,
 Oshkosh, WI, and Brad Mehlenbacher, Technical Communication, North
 Carolina State University, NC, USA


Session 16: Designing Web Materials for Multiple Audiences

 Customer Analysis in the Wired Age.
 R. Stanley Dicks, Bellcore, Piscataway, NJ, USA

 Designing Two Non-Profit Web Sites on Less Than $350 US per Year.
 Carl Stieren and Zbigniew Rachnioski, Simware, Ottawa, Canada

 Designing a Leading-Edge World Wide Web Site.
 Mary Anne Jackson, Simware, Ottawa, Canada


6:00 pm - 9:00 pm

 *      Informal Entertainment
        To be announced.


Wednesday, October 23, 1996

TUTORIALS

Tutorial 5
 Usability and You: Working Together

Time
 9:00 am - 12:30 pm

Instructors
 Julia Stovall, J. Stovall & Associates, and Patricia Dorazio, SUNY
 Institute of Technology

Content

 During the workshop, attendees will form teams to plan and perform a
 usability test and evaluate the data gathered during the test.

 The workshop leaders will circulate among the teams during the hands-on
 portion of the workshop to provide assistance to the teams and to critique
 the teams. Upon completion of the hands-on phase of the workshop, each
 team will report its findings to the rest of the teams.

Objectives
 To teach information developers or managers to

 *      Understand the usability process
 *      Build a usability team
 *      Plan for a usability test
 *      Prepare materials necessary for a usability test
 *      Conduct a usability test
 *      Gather usability data
 *      Evaluate usability data
 *      Present the results of a usability test
 *      Build usability into your company's development cycle.

Who Should Attend
 Information developers or managers with little or no training in usability
 testing who are now responsible for usability testing.

Format
 Combined lecture and hands-on exercises.


Tutorial 6
 Forming Partnerships: Mind Matters

Time
 9:00 am - 12:30

Instructor
 Mark A. Wilcox, The Brain Connection

Content
 This is an entertaining, insight-producing tutorial that applies
 whole-brain thinking. Every emotion, thought, wish, dream, and act is
 shaped by our brain. And every brain is different.

 Three major models for understanding the functioning of the brain are
 proposed. We show how the whole brain model provides the most complete
 model for explaining how the brain works, and how it also provides a model
 for forming highly successful and mutually beneficial partnerships.

 Valuing each member of a partnership is fundamental to the success of all
 partnerships. Participants in this session will identify the unique value
 they bring to the partnership. They will also identify the unique
 contribution of each additional member. Since whole-brain teams
 (alliances, partnerships) have been show to be at least 30% more
 productive, and more successful in the long-term, than teams made up any
 other way, participants will practice working in a whole-brain team.

Objectives
 How people think--self-awareness and understanding, partnering,
 communication, mental diversity, creativity, working within a culture, how
 diverse audiences interact with information, understanding and serving all
 your customers, implications for teaching and learning, aligning
 interests, and why you want a partnership.

Who Should Attend
 Technical communicators interested in alternative perspectives towards
 team-work, collaboration, interpersonal interaction, and corporate
 cultures.

Format
 Twenty minutes pre-work filling out the Herrmann Brain Dominance Survey,
 followed by team-work and lecture-style delivery.


Tutorial 7
 Latte: A Document-Oriented Programming Language for the Web

Time
 9:00 AM - 12:30 pm

Instructors
 Michael Rothwell and Michael Zappe, North Carolina State University

Content
 Latte is a programming language built from the ground-up to make the task
 of producing documents (interactive or otherwise) on the World Wide Web
 easier. Latte code is incorporated into the document;  conventional
 programming languages, such as Perl or C++, or scripting languages like
 AppleScript, require the document to be embedded into the code. This
 fundamental difference alone makes Latte-scripted web pages much easier to
 produce, but Latte also provides easy access to WWW information (such as
 the browser ID and the image types it will accept) and databases. Latte's
 syntax is intentionally similar to HTML/SGML, to further ease its use. The
 next generation of Latte (under development) is even more closely
 integrated with SGML, and will provide document-management and style-sheet
 capabilities to its users. Since HTML is a particular implementation of
 SGML, Latte will remain 100% compatible with HTML. Our tutorial will focus
 on the use of Latte for Web development, specifically for creating style
 sheets, templates and dynamic documents.

Objectives
 Attendees should leave our tutorial knowing how to

 *      Program in Latte syntax, history, and architecture
 *      Use Latte in a Web site
 *      Implement Style Sheets
 *      Work with Templates
 *      Implement interactive elements, such as forms, maps, and
        Incorporate dynamic or user-specific data
 *      Generate database reports
 *      Anticipate THE future of Latte: document format conversion
        (SGML to HTML or RTF) and manipulation
 *      Obtain Latte

Who Should Attend
 Anyone involved in Internet or Intranet Web development who thinks there
 should be an easier, more powerful way of doing things.

Format
 Lecture and discussion.


Tutorial 8
 Effective Use of the Web for Education: Design Principles and Pedagogy

Time
 9:00am - 12:30pm

Instructors
 Dr. Rick Ells and Dr. Bernice Laden, University of Washington, Seattle

Content
 The tutorial attempts to help educators and writers break out of the habits
 and perceptions they have acquired working with other document types
 and develop ways of thinking more suited to hypertext and the World Wide
 Web. A series of activities are conducted by the class, working sometimes
 as a whole and sometimes as small teams. The activities include
 planning and organizing the content of a class, editing text for online
 presentation, conducting user tests, and evaluating the effectiveness of
 educational materials on the Web.

Objectives
 This tutorial has three basic objectives, (1) explore the uses of the
 Web for education, (2) explore the idea of effectiveness as it relates
 to the design and use of Web pages, and (3) demonstrate practical methods
 for developing effective sets of Web documents.

Who Should Attend
 Anyone developing distance education or Web-based training materials
 should attend this tutorial.

Format
 Lecture, group activities, and discussion.


Tutorial 9
 Goal-Based Scenarios and the Design of Learning Support Systems

Time
 9:00 am -12:30 pm

Instructors
 Dr. Thomas M. Duffy, Indiana University, and Richard E. Osgood, Manager,
 Andersen Consulting

Content
 Goal-based scenarios, action learning, problem-based learning are
 approaches to training that are dramatically different from the
 traditional training approach. They focus on engaging the learner in real
 problems with most of the complexity, problem solving, and decision making
 of the real job environment. These training strategies begin to blur the
 distinction between training and job support and they have significant
 implications for the design of training materials.

 In this workshop, we will examine the theory and rationale that underlies
 the design of goal-based scenarios and problem-based learning and examine
 some actual implementations in both university and business.  We will then
 focus on the practical issues of how to design these learning
 environments--both the design process and the design of support materials.
 A Computer Learning Support System for a goal-based scenario will be
 demonstrated and the design principles discussed.

Objectives
 Attendees should leave the tutorial with an understanding of

 *      The rationale for the design of goal based scenarios and problem based
        learning and the applicability of the approaches to various training
        requirements
 *      The instructional design process
 *      The process for defining and designing training support materials

Who Should Attend
 Anyone who is involved in designing or supporting education or training
 activities.

Format
 Lecture with demonstration.

 =======================================================================
Complete the attached registration form. All registration fees include a
copy of the proceedings (except for students), two lunches, and an
invitation to the ACM SIGDOC 96 reception on Sunday night. Send completed
forms to

Michael Carver
121 Bonnell Court
Cary, NC 27511
Fax:    1.919.481.9581
E-mail: sigdoc96 -at- ncsu -dot- edu


FOR ACM MEMBERS:
Early Registration (before August 15, 1996)     $295.00 _____+
On-Site/Late Registration (upon arrival)        $375.00 _____+
Student Registration (with valid ID)            $ 50.00 _____
Additional Proceedings                          $ 35.00 _____
Half-Day Tutorials  (#s: _/_/_/_/_/_/_) x       $125.00 _____*
Full-Day Tutorials  (#s: _/_)           x       $225.00 _____*
Banquet Ticket (Ben Shneiderman)                $ 50.00 _____
TOTAL                                                           _____

+ Special for 1996 only: STC Members can register at the SIGDOC rate!


FOR NON-MEMBERS:
Early Registration (before August 15, 1996)     $365.00 _____
On-Site/Late Registration (upon arrival)        $445.00 _____
Student Registration (with valid ID)            $ 55.00 _____
Additional Proceedings                          $ 40.00 _____
Half-Day Tutorials  (#s: _/_/_/_/_/_/_) x       $150.00 _____*
Full-Day Tutorials  (#s: _/_)           x       $250.00 _____*
Banquet Ticket (Dr. Ben Shneiderman)            $ 50.00 _____
TOTAL                                                           _____


BANQUET TICKET ONLY (Dr. Ben Shneiderman)       $ 75.00 _____

* Tutorials will be cancelled if fewer than 10 participants register.


CONFERENCE BANQUET:

Monday, October 21, 1996, 6:00 PM - 9:00 PM:
North Carolina Museum of History

Keynote Speaker: Dr. Ben Shneiderman, University of Maryland, MD, USA

Name: ________________________________  Title: ________________________

Organization: ________________________  Address: ______________________

City/State: __________________________  Zip/Country: __________________

Phone (daytime): _____________________  Phone (evening): ______________

E-mail Address: ______________________  Fax: __________________________

Association for Computing Machinery (ACM) Membership #: _______________

Society for Technical Communication (STC) Membership #: _______________

Special Needs: ________________________________________________________

Credit Card MC/VISA/Amex: ____________  Expires: __/__/__

Credit Card Payment: __                 Check Enclosed (to SIGDOC 96): __

Reminder: to receive the SIGDOC 96 room rates at the Sheraton-Imperial,
you must make your hotel reservations by September 19th.

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