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Value Added & Usable Design

Subject: Value Added & Usable Design
From: brad_m -at- UNITY -dot- NCSU -dot- EDU
Date: Fri, 3 Jan 1997 13:40:38 -0500

Hi Mitch-->

For an excellent argument about the "cost-effectiveness" of usable design,
check out Karen A. Schriver's (1993) "Quality in Document Design: Issues
and Controversies" in _Technical Communication_, 40 (2), 239-257. She
lists two pages of examples of how improved design tied directly into the
bottom-line: e.g., "In Australia, by rewriting one legal document, the
Victorian Government saved the equivalent of $400,000 a year in staff
salaries" (250-251).

Good luck, & please do share your findings with us. Regards, Brad.

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Dr. Brad Mehlenbacher Voice: 919.515.4105
Technical Communication Fax: 919.515.6071
NC State University E-mail: brad_m -at- unity -dot- ncsu -dot- edu
Raleigh, NC 27695-8105 <http://www4.ncsu.edu/~brad_m/web/>

"[After "Toy Story"] To be me, and beyond!" Eleanor M., 2-1/2 Yrs. Old
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