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Subject:Re[2]: TECHWR-L Digest - 5 Jan 1997 to 6 Jan 1997 From:Don Smith <dsmith -at- ACCESSBEYOND -dot- COM> Date:Tue, 7 Jan 1997 14:58:11 EST
Yes, Tina we do.
We put a message in the front matter asking for any comments,
suggestions, corrections, etc., and we give our mail address. I
believe that in the last 4 or 5 years we may have seen 2 or 3 letters
from users.
While this is not very impressive, I believe that we *need* to have
this in our manuals and other documents. I believe it implies that we
care about the documentation and its correction and really do want to
make it better.
Don Smith
Sr. Tech Writer
______________________________ Reply Separator _________________________________
Subject: Re: TECHWR-L Digest - 5 Jan 1997 to 6 Jan 1997
Author: Tina Cipolla <tcipolla -at- ACCUSOFT -dot- COM> at INTERNET
Date: 1/7/97 3:26 PM
Marlene asked:
Does anyone here survey their customers on the documentation they
produce?
In the introduction to our latest manual we have the following
statement:
"Send your comments about this user manual to the following e-mail
address:"
and then it lists an address.
I have seen no feedback come in from this so far.
Tina Cipolla
AccuSoft
Westboro, MA
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