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Subject:Re: Help Desk Doc Question From:Kat Nagel/MasterWork <katnagel -at- EZNET -dot- NET> Date:Thu, 9 Jan 1997 23:57:43 -0500
Keith Anderson wrote:
>>I'm writing *all* of the documentation for a Help Desk. I need a
>>consistent term to name the people who will have the problems and call
>>the Help Desk.
John Ahlstrom replied:
>How about "requestor" "help requestor" "helpless one"
>"needy one" "truth seeker" "help seeker" "one in desperation"
>"idiot" "luser" "illiterate" (as in RTFM)
Victim?
K@
Kat Nagel, MasterWork Consulting Services
Technical writing / Editing / Document design / Research
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