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Subject:Re: A Contractor's Question From:David Demyan <dbdemyan -at- WORLDNET -dot- ATT -dot- NET> Date:Fri, 17 Jan 1997 08:43:36 -0500
Jean Weber wrote:
--snip--
> The past few years I've used a combination of "accept every job" and
> "specify dates when the client must provide things." I make the
> specified
> dates realistic in terms of my own schedule, then when (as is
> inevitable)
> things slip on the client's end, I tell them they have to go to the
> back of
> the queue, or I explain that their project may be late because I have
> someone else's (on time) job to do now (even if it's not true).--snip--
Does this make anyone else uneasy? Jean goes on to describe some
techniques that seem to me to border on unfair practice. While I
agree that many clients are habitually late, is it fair to withhold
needed services that they expect (on their own timetable, granted)?
And the overbooking of work reminds me of the practice airlines
use of overbooking, then bumping passengers when things get sticky.
The client thinks they are buying service from contractor A, while
contractor A has overbooked and shunted the work to contractor B,
whom the client has never had the opportunity to consider.
Sorry, I don't like it.
Just my opinion and does not reflect official policy at Mendem
Concord, a company I am proud to be associated with.
Dave.
--
......................................................................
David B. Demyan Mendem Concord, Inc.
Toll Free: (888) 753-8500 Technical Writers
FAX: (908) 756-0129 Document Conversions
dbd -at- mendem -dot- com http://www.mendem.com
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