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Subject:Re: Customer Feedback From:"Wayne J. Douglass" <wayned -at- VERITY -dot- COM> Date:Tue, 28 Jan 1997 10:02:04 -0800
At 11:43 AM 1/28/97 -0600, Julia Land wrote:
>
>What about the engineer who _is_ supposed to have the document? How does
>she feel when she requests information that is offerred but not
>available?
>
You send a canned message reading: "This has been a test of the Emergency
Fraud Network. If this had been an actual attempt to get information to
which you were not entitled, you would have been caught red-handed."
--Wayne Douglass
=========================================================
Verity, Inc. Email: wayned -at- verity -dot- com
894 Ross Drive Telephone: 408-542-2139
Sunnyvale, CA 94089 Facsimile: 408-542-2040
Connecting People with Information: http://www.verity.com
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