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Subject:Re: Help or User Manual First? From:Alexia Prendergast <alexiap -at- SEAGATESOFTWARE -dot- COM> Date:Tue, 6 May 1997 18:08:10 -0400
Sounds like a case for improved help to me. Online help
that is difficult to use is a problem. However, online
help is not a replacement for docs -- they have different
functions. Some information is appropriate in hard copy --
installation instructions, for example. Other information
I make available in online docs, which complement the help.
--
Alexia Prendergast
Senior Technical Writer
Seagate Software
alexiap -at- sems -dot- com
>----------
>From: AnnMacknz -at- AOL -dot- COM[SMTP:AnnMacknz -at- AOL -dot- COM]
>Sent: Monday, May 05, 1997 7:22 PM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: Re: Help or User Manual First?
>
>In a message dated 97-05-05 00:19:24 EDT, Alexander from Nuernberg, Germany
>writes:
>
><< Hardly anyone reads paper anymore... >>
>
>My audiences prefer paper doc and think online Help is difficult to use.
>How about the rest of you?
>
>Cheers Ann
>==========================
>Ann Mackenzie: AnnMacknz -at- AOL -dot- com
>TekDoc - Technical Documentation, Inc. in Milwaukee, WI, USA
>specializing in policies & procedures and software & engineering writing
>
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