Flowcharts in web pages

[Paul Ryken <pryken -at- POPRUN -dot- CO -dot- NZ>]

Hi team

I have been requested to develop (Intranet) documentation for a call centre
in New Zealand. They have previously had little documentation but what they
have had has been in a flowchart format for their processes and procedures.
They want / expect that this will convert quite nicely onto the Intranet,
however, the though of all these images downloading on the web pages while
the CSR's are talking to customers doesn't impress me no matter how fast
the pipe or their machines are.

Does anyone have similar experience with developing call centre procedures
for the Intranet / Internet. Are there any examples on the net that I can
look at?

Paul
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Paul Ryken
Ryken Enterprises Ltd (Pop Runner Promotions / Write On)
P O Box 11438, Ellerslie 1131, New Zealand
Tel: + 64 9 5702222 Fax: + 64 9 5702279
eMail: pryken -at- poprun -dot- co -dot- nz OR pryken -at- writeon -dot- co -dot- nz)
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