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Late last week I posted a question about documentation management. It's
becoming clearer and clearer to me that *doc* management isn't the topic
I need to concentrate on. Instead, I need to learn as much as I can
about how businesses deal with documenting their internal practices and
processes. I need to know how businesses handle routine tasks like
exchanging docs (not necessarily manuals-for-customers, but project
plans, scope papers, and the like) so that who is making changes and
when the changes are made is tracked. I think that (eventually) my task
is going to be to come up with documentation of our systems, and then a
method for storing and exchanging the vital bits--project plans,
customer queries, etc.
I don't have a clue about where to even begin looking for information on
this topic--so far, I've been using web search engines and looking at
things like "business+process+management" but I'm guessing there is a
more succinct term to apply to this entire set of concerns. We aren't
looking for ISO certification (not yet!) but we do need to start
documenting our procedures.
Any advice...?
Patty Ewy
pewy -at- icontrol -dot- com
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