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Mike Huber
mike -dot- huber -at- software -dot- rockwell -dot- com
>-----Original Message-----
>From: Dennis Hays [SMTP:dhays -at- NOVALIS -dot- COM]
>Sent: Thursday, June 19, 1997 11:57 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject: TWers and the Lost Document Blues
>
>The June 16, 1997 (Volume 19, Issue 24) InfoWorld has an interesting
>column. Ed Foster's Grip Line on page 106 (maybe on
><http://www.infoworld.com> as well), titled *When buying technical wares,
>some want vendors to throw the book at them*, talks about the diminishing
>technical manual. In some instances, he says, a CD my only be accompanied
>by a brief paper insert, or nothing at all.
>
>Documentation is being viewed as a cost center (except with the current
>trend of MS Press, Novell Press, Borland Press, Official Netscape Books,
>Adobe Prss/Macmillan Publishing, et al) and manufacturers are reducing
>accompanied material to support the product. Foster's last paragraph asks
>the question: "How do you think products should be documented, what are you
>willing to pay for, and what do you expect for free?"
>
>His eMail address is mailto:gripe -at- infoworld -dot- com
>
>Dennis
>Dennis Hays
>Novalis Corporation
>Telephone: 518/862-3465
>eMail: dhays -at- novalis -dot- com
>
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