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Subject:Quick Start vs Reference Documentation From:"Smith, Marybeth" <marybeth_smith -at- REYREY -dot- COM> Date:Fri, 22 Aug 1997 09:25:10 -0400
Our customers have always loved separate quick start cards and booklets.
We have found them to positively impact customer satisfaction levels and
decrease support center calls and installation time.
My current challenge is to recommend a redesign for the current user
guides (which document all system functions) to complement the Quick
Start materials (which train on a subset of the critical or complex
procedures).
Upper management expects this to reduce redundancy and printing costs.
We are currently researching our customers for their requirements for
reference materials before making recommendations. I am soliciting
opinions from others in the field.
I would also like to explore this concept further with other companies
who have used this strategy. Anyone willing to discuss this with me
further please respond offline.
TIA,
Marybeth Smith
Senior Technical Communications Specialist
marybeth_smith -at- reyrey -dot- com
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