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Subject:Re: Putting doc email address in user docs? From:Damien Braniff <Damien_Braniff -at- PAC -dot- CO -dot- UK> Date:Fri, 10 Oct 1997 15:32:12 +0100
Getting feedback from customers is very problematic - you'll only get it if
they feel it will benefit them and often they don't feel that way! When we
last did a totally new product here I sent out a questionnaire with the
lit. Nothing fancy, just one page that asked them to "score" the lit 1-10
for each of the manual set - about 15 in all (over hal were small
datasheets). So far I have only had one reply back and that was from an
internal customer at our parent company!! Still we keep trying.
Damien Braniff
Technical Author
PAC International
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