Re: QUESTION: Moving from WinHelp to HTML Help

["Tamminga, Ernie" <et -at- DSC -dot- COM>]

If you're creating the Help system for a software product that is itself
administrable/accessible over an intranet or the Internet, HTML-based
help is just about the only way to go.

i.e., if your customer is going to be able to access the system from
"any" computer, and is not restricted to only from the one where you
would otherwise have loaded your Help files onto the local disk . . .

In the case of our product, the Help files reside on a single server
that customers access through a net (generally, an intRAnet).

--------
Ernie Tamminga
Director, InfoEngineering
Digital Sound Corporation
-----------------------------------------------
Opinions expressed are my own, and not necessarily those of Digital
Sound Corporation

>-----Original Message-----
>From:  Larry Weber [SMTP:larry_weber -at- HOTMAIL -dot- COM]
>Sent:  Monday, November 03, 1997 5:02 PM
>To:    TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>Subject:       QUESTION: Moving from WinHelp to HTML Help
>
>This is a question for those intrepid souls out there diving into the
>HTML Help fray and those planning such a move:
>
>HOW and WHY are you implementing HTML Help at this time? From what I
>understand, you presently can only develop HTML Help for one of the two
>major browsers. Are you shipping a browser? Next, where do the HTML
>files reside? Do they reside on a single server that your users access
>via the internet, or do you actually ship the HTML files and store them
>on the user's machines?
>
>If the HTML files reside on an internet server, have you gotten feedback
>concerning the response time to access the HTML file vs. response time
>to access a local WinHelp file? How does this architecture handle
>context-sensitive Help? Also, have you collected any data about the
>types of information that users access (i.e., have you made any
>conclusions about what users actually USE in the online doc)?
>
>Finally, is it just me, or does anyone else get the feeling that this
>HTML Help thing is (presently) more trendy than actually feasible?
>
>Larry Weber
>larry_weber -at- hotmail -dot- com
>
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