Re: Tracking Systems

[Louise Dedekian <ldedekian -at- SMTPLINK -dot- NASHUA -dot- AXENT -dot- COM>]

     Depending on what information it is you want to track, you may want to
     research a front-office suite of products developed by Clarify, Inc.
     The URL of their Web site is www.clarify.com. The Web site contains
     precious little information, but you can request their product
     literature.

     At my last place of employ we used the Clairfy product suite
     (particularly their ClearSupport product) to log and track external
     customer calls for support and service (Help Desk/Hotline telephone
     calls) as well as internal project status. Additionally, ClearSupport
     nicely tracked the time we spent and any expenses involved with
     solving a customer's problem or completing an internal project.

     Clarify's product suite runs in a client/server enterprise. All
     customer support call information or internal project information is
     stored as in a SQL database (Oracle or Sybase) on the server. The
     client software runs on Windows 3.x, Windows 95, Solaris (If I
     remember correctly), and now perhaps on Windows NT.

     Hope this information helps.

     Louise Dedekian
     AXENT Technologies
     LDedekian -at- axent -dot- com

Posts: mailto:techwr-l -at- listserv -dot- okstate -dot- edu
Commands: mailto:listserv -at- listserv -dot- okstate -dot- edu (e.g. SIGNOFF TECHWR-L)
Archives: http://listserv.okstate.edu/archives/techwr-l.html,
	http://www.documentation.com/, or http://www.dejanews.com/
Subjects: JOB:, QUESTION:, SUMMARY:, ANNOUNCE:, or none of these.