Job in Austin, TX: Online Information Senior Architect

[Kevin Harper <kevinhNoSPAM -at- TIVOLI -dot- COM>]

I'm posting this for my company. I don't know a lot about
the position, but I'm pretty sure that the powers that
be will hire someone who meets all the requirements.

Send questions and resumes to Amy_Hardy -at- tivoli -dot- com -dot- 


Kevin Harper
kevinh -at- dev -dot- tivoli -dot- com



Tivoli Systems Inc. is the world's largest software provider focused
exclusively on network computing management. Tivoli delivers a
comprehensive, highly scalable, cost-effective solution spanning
systems,
network, and applications management. An IBM company, Tivoli is
headquartered in Austin, Texas and offers global sales, consulting, and
support services.

With nearly 2000 employees, Tivoli's mission is to give customers the
power
to control network computing. As a result, leading organizations
worldwide
use Tivoli products to maximize their IT investments.

A position is available in the Information Development and Design unit
for
an enthusiastic, team oriented, lateral thinker, to spearhead the
development and introduction of a comprehensive online information
delivery
strategy for Tivoli Systems, Inc. The role will be based in Austin.

Position Summary
To develop and implement a comprehensive, up-to-date help system with a
full set of features (such as table of contents, comprehensive indexing,
searching capabilities, enhanced printing capabilities, access
to FAQs) with the most effective user-centric solution.

To provide a single source, cross platform method of creating and
distributing both online and context-sensitive materials with Tivoli
products.

To ease the task of developing online materials for multiple platforms
and
multiple languages for the creation of online help content and its
display.

Responsibilities
- Develop and implement Tivoli's strategies for online help, smart
guides,
wizards and other online strategies which delivers user centric
information
- Develop and maintain an online product knowledge base which reduces
support calls
- Develop and maintain an online information delivery system working
with
customer support and the UI group
- Participate in the development of an ongoing customer feedback program
for information development
- Coordinate online document testing for suitable design, usability and
functionality
- Support localization, consistency, tool selection, style, production
and
translation issues
- Work with information developers, project and development managers,
and
senior managers, to increase their knowledge and understanding of online
issues
- Develop processes in conjunction with Raleigh and Rome to support a
worldwide release of products
- Track industry trends, such as developing standards (HTML Help, Net
Help,
Java Help, etc.) and what these trends/developments mean to Tivoli?s
online
document development.
- Evaluate 3rd party tools as they relate to Tivoli?s online document
development.
- Work with consultants to develop the best strategy forward for
usability.

Requirements
- Extensive usability experience, incorporating tools knowledge and the
development of online strategies
- Project management experience, incorporating managing cross-functional
teams and budget management
- Appropriate university degree (for example, Communication, Computer
Science, Usability Engineering)
- Ability to work with a team to develop best solutions

The contact for resumes is
Amy Hardy
Staffing Coordinator
Tivoli Systems
9442 Capital of Texas Hwy
Austin Texas 78759
Ph: 512 436 8354
Fax: 512 436 8500
E-mail: Amy_Hardy -at- tivoli -dot- com

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