TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: ISO 9000 series quality procedures From:Joe Miller <joemiller -at- CANBERRA -dot- COM> Date:Tue, 25 Nov 1997 10:13:26 -0500
The purpose of ISO 9000, as I understand it (the company
I work for is ISO 9001 certified), has nothing to do with
quality. It's purpose is to be able to certify that we have
procedures for designing and manufacturing our products,
including manuals.
Peter Ring wrote: (God dag, Peter !)
>The more or less worthless ones typically contains:
>
>- Instructions for standard lay-out of the technical documentation,
> incl. the manuals.
>
>- Procedures for technical control and linguistic control of the
> documentation.
I had developed just those procedures for our documentation
efforts even before ISO 9000 came into our lives, so my
department's audit was completed very quickly (we passed).
Note well: I insist on quality, even though the ISO 9000
certification doesn't !