Re: FOLLOW UP

[Kathryn Marshall <kmarshall -at- MODACAD -dot- COM>]

Oops. Yes, Adobe did reply -- I forgot because their suggestion had
nothing to do with the problem. Plus the fact that they asked me to "try
all these steps" after I had clearly told them I HAD tried those steps
with no avail.

Let's face it. It's a bug!!


> ----------
> From:         Trish Mudgett[SMTP:tdm -at- Adobe -dot- COM]
> Sent:         Monday, December 22, 1997 10:31 AM
> To:   kmarshall -at- ModaCAD -dot- com
> Cc:   rmetzgar -at- Adobe -dot- COM
> Subject:      Re: FOLLOW UP
>
>
> Hi Kathryn,
>
> We were baffled by your post to framers.  You say
> you haven't heard from Adobe, but then you clipped
> in a portion of the reply sent to you by Adobe
> support person Rob Metzgar.  Maybe you hadn't
> realized his reply was from an Adobe support person
> (amongst the potential sea of other replies you got)?
>
> Anyway... Rob has been copied on your lastest message.
> The original copy of his reply is attached below your
> follow up email.
>
> Regards,
>
> Trish Mudgett
> Adobe Technical Support
>
>
>
>    Return-Path: <kmarshall -at- ModaCAD -dot- com>
>    From: Kathryn Marshall <kmarshall -at- ModaCAD -dot- com>
>    To: "'techwhirlers'" <TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU>,
>            "'framers -at- FrameUsers -dot- com'" <framers -at- FrameUsers -dot- com>
>    Subject: FOLLOW UP: Missing Graphics in Anchored Frames
>    Date: Mon, 22 Dec 1997 10:09:09 -0800
>
>    (was "QUESTION: Urgent Frame Help")
>
>    Just a quick follow up to a message I posted earlier
> regarding graphics
>    not printing in anchored frames. I've not yet heard back
> from Adobe, but
>    am convinced this is a BUG. A very annoying one at that.
>
>    Here's the deal:
>
>    Each major section heading in the doc has white text on a black
>    background. To achieve this effect, I used an anchored
> frame filled with
>    black, with a text box inside of it (white text). I chose this
> method
>    over a table because -- as I have posted before -- using a
> table caused
>    a bunch of _other_ problems.
>
>    The problem occurs when I try to put another anchored frame after
> the
>    heading (which is also a frame). Anything (imported graphics, text,
>    etc.)  I put in the frame does not print -- however it
> shows up fine in
>    the PDF file). In fact, the problem doesn't seem to be the fact
> that
>    these two frames are next to each other, but that they
> both exist on the
>    same page. All of the other frames/graphics in my document are
> fine.
>
>    -Kathy
>
>    > ----------
>    > From:    Kathryn Marshall
>    > Sent:    Tuesday, December 16, 1997 9:06 AM
>    > To:      TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
>    > Subject:         RE: QUESTION: Urgent Frame Help
>    >
>    > Thanks to all who replied to me directly (there were a bunch, so
> I'm
>    > doing a group thanks). Unfortunately, I tried all of your
> proposed
>    > solutions:
>    >
>    > --deleting the frame, creating a new one and reimporting the
> graphic
>    > --copying and pasting another "good" frame in its place
>    > --making sure the path of the graphic was correct
>    > --making sure the frame was filled with "none"
>    > --making sure there was no conditional text turned on
>    > --saving the file as MIF
>    > --importing other graphics into the frame or just typing
> text into the
>    > frame -- still doesn't print.
>    >
>    > The only thing that worked (due to the deadline) was copying and
>    > pasting the graphic -- literally copying and pasting it
> onto the page.
>    >
>    > Everything on the page prints except the anchored frame,
> whether it is
>    > a new frame or a frame that I copied and pasted from another
> portion
>    > of the document. I have plenty of memory (64MB) and am running on
>    > Windows NT (P166). It's also not the printer.  The
> problem seems to be
>    > with the actual page -- however, I checked the master pages and
>    > everything looks OK there... I will forward my question
> to Adobe Tech
>    > Support. Thanks again for the quick replies.
>    >
>    > -Kathy
>    >
>
>
>
>
> X-Sender: rmetzgar -at- adobe -dot- com
> Date: Wed, 17 Dec 1997 09:31:47 -0800
> To: kmarshall -at- ModaCAD -dot- com
> From: Rob Metzgar <rmetzgar>
> Subject: Case#734113 graphics not printing
>
>
> Did you try all these steps:
>
> --deleting the frame, creating a new one and reimporting the graphic
> --copying and pasting another "good" frame in its place
> --making sure the path of the graphic was correct
> --making sure the frame was filled with "none"
> --making sure there was no conditional text turned on
> --saving the file as MIF
>
> If you tried these steps I would like to know what printer
> driver you are using? I would try and print with another
> printer driver set as default such as the Apple Laser writer
> or the Adobe Acrobat Distiller driver. If possible download
> the latest driver for your printer off the web. Please inform
> me of your results.
>
>
>

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