TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Create web-enabled, knowledge base documents available to
support reps, account managers, and customers of a software
business application. You will conduct analysis, develop
specifications, write documents, perform developmental and copy
editing, and publish the information in the appropriate format.
Primary Duties and Responsibilities:
- Create content specifications as part of a larger information
plan for information to be contained in Apriori.
- Create Apriori documents to aid both support reps in call
resolution and customers in solving their own problems via
SupportNet (the Internet knowledge base).
- Work with subject matter experts to determine what documents
to create to proactively address potential issues. Create those
documents.
- Edit existing Apriori documents to developed standards.
- Review all new documents created for duplicates and adherence
to standards.
- Review and archive documents based on developed criteria.
- Aid support reps and account managers in creation of Apriori
documents through templates, training, developmental editing, etc.
- Work with Apriori Administrator and Web Central to present
SupportNet documents in a user-friendly, professional manner.
Qualifications:
- College degree or equivalent work experience acceptable to
DataWorks Corporation.
- Technical writing experience, preferably in a software development
environment.
- Understanding of technical writing principals, including audience
analysis, document organization, formatting, and delivery.
- Familiarity with knowledge bases in a software support environment.
- Working knowledge of DataWorks' products and services.
- Knowledge of the manufacturing industry, software and help desk
environments.
- Experience developing knowledge bases a plus.
- Good analytical and interpersonal skills.
- Good written and oral communication skills.
- Good organizational and time management skills.
- Working knowledge of MS Word, MS Mail, HTML, the Internet, and
understanding of business application software.
- Working knowledge of typical office equipment such as fax machines,
copiers, calculators and printers.
EOE.
Interested parties please send resumes to:
Human Resources
DataWorks Corporation
600 South Highway 169
2000 Interchange Tower
Minneapolis, MN 55426-1205
612-544-8253 (fax)
jobs -at- dataworksmpls -dot- com
No phone calls please.
