Re: Software button removed after documentation is sent to printer

[John Posada <john -at- TDANDW -dot- COM>]

Suzanne...


No offense, but if the number of copies is alot and if the button is
significant, I wouldn't make the decision. I'd issue a short, one-page
memo to my boss suggesting that management of whatever departments are
involved be informed. I'd objectively layout the problem, the impact as
you see it, your recommendation, the costs associated with each option,
and let management address it.

I'd include, at least, your boss, Marketing, Customer Service, Q&A, R&D,
and Development.

John Posada



Suzanne Gerrior wrote:
>
> I would like to know what people would do in this situation.
>
> Situation:
>
> Your documentation is ready, postscript file prepared, sent to the printer,
> he's in the process of printing x number of copies. You find out that R&D
> has neglected to inform you that a button (fairly significant button) has
> been removed from the interface at the last minute.
>
> Do you recall the documentation from the printer - that's NOT going to
> happen.
> Do you print a page saying that the button mentioned on page ?? is no longer
> available and include the page with the document (the document is going to
> be shrink wrapped).
> Do you go on vacation and hope that it all goes away? (My personal choice).
>
> Suzanne Gerrior
> Documentation Specialist
> Jazz Media Network
> Tel: (514) 931-7009, ext. 255
> Fax: (514) 931-9495
> suzanne -at- jazzmail -dot- com
>
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