Re: RoboHelp 6.0

[David Slonosky <SlonoskD -at- ITLS -dot- COM>]

Good luck. You might try the RoboHelp list itself.

>For information on commands available for RoboLIST, please visit our
>Website at http://www.blue-sky.com/techsupp/discuss.htm, or send email
to
>robolist -dot- support -at- blue-sky -dot- com with the subject line: RoboLIST Info
>~ Blue Sky Software ~

I haven't been impressed with the level of tech support I've received
from Blue Sky to date. Hopefully you can find knowledgeable people on
that list who have the same issues you have. I'd offer to help, but
we're using RH 4.097, and until some especially compelling reason to
upgrade comes along, I am not going to recommend to management at all
that we do so. I suppose if Blue Sky stopped offering support for us
non-cutting edge users, it might be compelling. Or it might be a reason
to research other HATs. ;-)

David Slonosky
Documentation Specialist
InterTrans Logistics Solutions, an i2 company

David -dot- Slonosky -at- itls -dot- com

> -----Original Message-----
> From: Hope Cascio [mailto:hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSEN -dot- COM]
> Sent: Friday, May 29, 1998 11:53 AM
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: RoboHelp 6.0
>
>
> <rant>
>
>  I strongly agree with Hsuan-min Chou's
> (hchou -at- interaccess -dot- com) statement:
>
[snip]
>
> We've had a LOT of problems with RH 5.5, don't have the
> subscriber plan,
> and are pretty much stuck.  I have a back and forth
> correspondence with
> Blue-Sky a mile long, trying to solve the problems we've
> encountered.  Does
> anyone know who I could address my complaints to at Blue-Sky?
>  I've gotten
> limited usefulness from their support people's responses, and no  Big
> Picture solution.
>
> </rant>
>
> Hope Cascio
>
> &^&^&^&^&^~~~
> Send commands to listserv -at- listserv -dot- okstate -dot- edu (e.g., SIGNOFF
> TECHWR-L)
>
>