Re: RoboHELP

[Sharon Burton <sharonburton -at- EMAIL -dot- MSN -dot- COM>]

So what is the advantage for me to purchase the sub plan since the upgrade
is free to 5.5 users? I am missing something.

sharon

Sharon Burton
Anthrobytes Consulting
Home of RoboNEWS, the award-winning unofficial RoboHELP Newsletter
www.anthrobytes.com
anthrobytes -at- anthrobytes -dot- com


-----Original Message-----
From: Chris Eckert <chrise -at- BLUE-SKY -dot- COM>
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU <TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU>
Date: Friday, 29 May, 1998 11:05 AM
Subject: Re: RoboHELP


>If you are using RoboHELP 5.5, you can get everything included in
>RoboHELP version 6.0 for free by downloading the Windows 98 service
>release from our web site. Go to the products section at
>http://www.blue-sky.com and download the Windows 98 service release. This
>will upgrade your RoboHELP 5.5 to everything that is included in RoboHELP
>6.0.  More details about the differences between RoboHELP 5.0, 5.5 and
>6.0 can be found in the "Ask Shane" column of our web site.
>
>Chris Eckert
>Blue Sky Software
>
> -----Original Message-----
>From: hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSE [mailto:PC @INTERNET
>{hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSEN -dot- COM}]
>Sent: Friday, May 29, 1998 9:43 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU; Chris Eckert
>Subject: RoboHELP
>
>
>
>
> --------------------------------------------------------------------------
> --
>Please allow me to clarify my earlier rant.
>
>I appreciate BS's promptness and (usually) simple, working solutions to
>problems.  Several times, I've gotten fast, easy, good help from them.
> On
>the other hand, I have a mind bogglingly long correspondence with BS
>support that hasn't solved our problems.  The advice given is tedious,
>typical "is your printer plugged in" type troubleshooting that doesn't
>solve the problems of the program crashing and locking up.
>
>The problem is not with the tech support at BS, it's the product, RH 5.5.
>The patch didn't help us with our problems at all, and the 12 or so of us
>here in Knowledge Transfer all have this program that is absolutely
>critical and essential to our work, yet which doesn't work reliably.
>
>What I meant by not getting a response about my complaints is, while BS
>Support did *try* to solve the specific problems I asked them about, they
>didn't do anything about the big problem, which is, after about a month's
>worth of correspondence, we still don't have a working product, we paid
>for
>the software, and now they're releasing a new version which, from all I
>hear, *does* work well, and we're going to have to pay again, all within,
>as Hsuan-min Chou pointed out, about 7 months, for what we should had all
>along.
>
>Hope Cascio
>
>~
>
>
>
>
>-----------------------------
>Now Shipping! RoboHELP Office 6 is the complete solution for creating all
leading industry-standard Help formats. Contact sales at info -at- blue-sky -dot- com
for upgrade information.
>
>Check out our Tech Support web site for the latest Technical Information
and to learn about RoboLIST, the official mailing list of Blue Sky Software.
>http://www.blue-sky.com/techsupp/techsupp.htm  and
http://www.blue-sky.com/techsupp/discuss.htm
>
>Blue Sky Software Corporation
>619.551.5680 Tech Support
>619.551.2485 Receptionist
>619.551.2486 Fax
>
>http://www.blue-sky.com
>-----------------------------
>
>
>