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Subject:need information on use of indexes From:Marsha Finley <mmf -at- CADENCE -dot- COM> Date:Tue, 9 Jun 1998 17:42:11 -0400
A small group of misfits in my company, including myself, would like to
disprove the notion that users of online documentation rarely consult
indexes.
The party-line (based on rather suspect usability studies) is
that users prefer to use search. On this basis, our management has
suggested that we stop devoting valuable time to indexing.
Does anyone know of any studies that show how users find information in
online documentation? If you could point me to any information of this
type, I'd be most grateful.
Thanks!
Marsha
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Marsha Finley
Senior Technical Writer
Cadence Design Systems
LDV Technical Publications Group
Chelmsford, MA
(978) 446-6450
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Everybody is somebody else's weirdo.
-- Dykstra
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